ITIL®
Today’s most deployed IT best practice model is the Information Technology Infrastructure Library (ITIL®). ITIL helps the companies to standardize their processes, share common terminology, and provide integrated Service Management across their organization.
More and more companies adopt ITIL as essential to be competitive on the market, but there are serious problems in interpreting and applying ITIL best practices and justifying the significant effort to the business:
- Manual, repetitive procedures and workflows consume significant IT resources.
- Change in one part of the business can bring down a critical service in another, generating profit loss.
- People don’t trust the processes when they don’t understand their relevance.
For using world-class Service Management, for using business and IT as a global entity, the companies must accept and use ITIL processes.
CA software and services help the companies to implement ITIL. The CA solutions help unifying people, process and technology towards a common goal of achieving world-class service management.
To implement ITIL best practices, the companies should:
- Understand how ITIL best practices and processes can affect the business
- Educate their staff on ITIL best practices and processes
- Assess and progress the ITIL project to accelerate its time to value
- Use technology to integrate and automate ITIL processes
How SolvIT can help you:
- SolvIT can show an interactive simulation of how is possible to implement ITIL concepts
- SolvIT offers ITIL courses
- The Service Management solutions help the companies to improve service and reduce costs through increased automation, self-service and proactive demand management
