Products

Foglight's Service Level Management (SLM) capabilities aggregate and summarize one or more IT components and/or services into a customer aligned perception of a service. It proactively prevents service degradations, provides real time and historical ITIL compliance reporting of SLAs and reduces problem resolution time with mapping from service to underlying components.

ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base.